Our vision to work in partnership with our clients and help them develop their own signature style whilst adhering to those all-important criteria: quality, pricing and versatility.

A culture /philosophy of service
At the heart of the especial offering is a culture of service – we understand the importance of securing our client’s trust and loyalty and our vision is to be perceived as an extension of our client’s team. We truly believe that each of our client’s is unique and that they require a personalised level of service tailor made to suit them. Our commitment to customised service is threefold:

Personal Account Managers
The appointment of personal account managers to each of our clients ensures that we can provide the highest level of personalised service. Clients can rely on direct access to a dedicated & knowledgeable person, instant response, and long term continuity when dealing with especial.

Client specific catalogues:
When working with clients with numerous sites especial has developed a unique way of presenting their specially selected products – a client specific catalogue. This important document offers a professional way of tailoring a solution for clients and is unique in the marketplace. It acts as a tool to enable clients to recreate their style across their sites and offers catering managers an easy and efficient way to purchase product.

Client online web pages
especial’s commitment to client satisfaction extends to providing a password protected area for clients to view their own on-line catalogues. This gives our clients the option of re-ordering products on line and also the opportunity of viewing all approved products available to them.

 

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Our services include:

Product detailing for
individual concepts

Product sourcing and advice

Product supply

Product design and manufacture

Detailed specifications for equipment requirements

Support for client tender process

On-going service and support